Last updated: May 2026
By accessing or using Seniors Living Communities (“the Service”), operated by Seniors Living Communities LLC, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all visitors, families, individuals, and community operators who interact with the platform.
Seniors Living Communities is a senior living matching and directory platform. We help families and individuals find senior living communities — including independent living, assisted living, memory care, respite care, and active adult communities — by collecting their care preferences and connecting them with relevant communities in their area.
We provide:
How listings are created. Community listings on Seniors Living Communities are compiled by our team from a variety of public and proprietary sources, including but not limited to state and local government licensing records, community websites, publicly available directories, and direct submissions from community operators. Not all listings have been submitted or verified by the community they represent. While we strive to keep listing information accurate and up to date, we make no guarantees regarding the completeness, accuracy, or timeliness of any listing data. We encourage all users to independently verify community details — including licensing, pricing, availability, and services — before making any decisions.
Seniors Living Communities is a connection service. We help families discover and contact senior living communities that may fit their stated needs. We are not licensed healthcare providers, social workers, clinical care advisors, financial planners, or attorneys.
We do not:
Families and individuals using our Service should:
Communities listed on our platform are independently operated. Each community is solely responsible for its own admissions decisions, care delivery, pricing, services, licensing compliance, and family relationships. Seniors Living Communities does not control, supervise, or guarantee the services provided by any community.
By completing our matching tool and submitting your contact information, you consent to be contacted by senior living communities you select, and optionally by other communities in your area that match your criteria. This contact may be by phone, email, or text message.
You understand that you may be contacted by up to four communities per care type for any single matching submission. You consent to phone, SMS, and email outreach from communities that purchase your lead through Seniors Living Communities. You do not consent to being contacted by communities that did not purchase your lead through the platform.
You may withdraw this consent at any time by contacting us at support@seniorslivingcommunities.com. Withdrawal of consent will remove your profile from the marketplace on a going-forward basis but will not retroactively un-share contact information already provided to communities. You retain the right to opt out of further contact from any specific community at any time, and the community must honor that request.
Contact verification is required before your contact information is released to any community. By providing your phone number, you consent to receive a one-time verification text or call from Seniors Living Communities to confirm your phone number is valid.
Seniors Living Communities does not guarantee that any community listed on our platform has availability, accepts your payment type, or is the right fit for your needs. Community information — including pricing, availability, care offerings, and licensing — may be sourced from public records, community websites, direct submissions, or other third-party sources, and may not be current or complete. We do our best to ensure accuracy but make no guarantees. We encourage you to independently verify all details before making any decisions.
We do not guarantee placement, residency, or acceptance at any community as a result of using this service.
Seniors Living Communities is an informational and matching platform only. We do not provide medical advice, diagnosis, treatment recommendations, clinical assessments, legal counsel, or financial advice of any kind. Any care type suggestions, budget ranges, or community information generated by our matching tool or shared by our staff are based solely on self-reported information and publicly available data, and should not be interpreted as professional medical, legal, or financial guidance.
All decisions about care, medication, housing, clinical needs, legal arrangements, and financial planning should be made in consultation with qualified, licensed professionals — including but not limited to physicians, social workers, geriatric care managers, elder law attorneys, certified financial planners, and certified Medicaid planners.
Seniors Living Communities is not liable for any decisions made based on information found on this platform or shared by Seniors Living Communities staff. Information provided by our staff during phone calls or correspondence is intended to help families navigate the matching process and is not a substitute for professional advice.
This service is free to families and individuals. We generate revenue by charging senior living communities for connections, under one of two models a community chooses: purchasing a verified lead — a person whose contact information has been verified and who has consented to be contacted — for an upfront fee, or paying a flat-rate commission if and when a family moves in, subject to the attribution terms of that community’s agreement with us. We offer every community the same published rate card — flat rates by care type and market, based on costs of marketing and advertising — though individual agreements may be negotiated. Neither the payment model a community selects nor the amount it pays influences which communities are matched to a family or the order of match results; paid listing plans affect placement in directory browsing and search only — never matching — as described below.
Matching results. Communities are matched to families based on care-level fit, budget alignment, location, and community quality signals (such as ratings and reviews). Matching results are never influenced by how much a community pays us. A community’s spending on enhanced profiles, promoted listings, or lead purchases has no effect on their position or inclusion in matching results.
Listings and directory placement. Communities may pay for enhanced listing profiles (additional photos, detailed descriptions, highlighted amenities) and for promoted placement in our directory and search results pages. Promoted listings may appear higher or more prominently in directory browsing, city pages, and search results. This paid placement applies only to directory listings — it does not affect the AI-powered matching results generated for families who use our matching tool.
As a user of the Service, you agree to:
User-submitted reviews and ratings must be:
We reserve the right to remove reviews that we determine violate these standards.
The following sections apply specifically to senior living community operators who maintain listings, purchase leads, or otherwise participate in Seniors Living Communities as a business partner.
Communities listed on Seniors Living Communities are responsible for the accuracy of their own information, including care types offered, pricing, availability, licensing status, and contact details. By listing on our platform, community operators represent that they:
Seniors Living Communities reserves the right to remove any listing that we believe violates these standards or that generates significant negative feedback from families.
Leads are sold under a license that is specific to the purchasing community location. The community location identified at the time of purchase is the sole authorized recipient of the lead’s contact information and matching responses. Lead information may not be shared, forwarded, transferred, copied, syndicated, or otherwise distributed to:
If a corporate operator wishes to share leads across multiple locations, each location must purchase its own slot for the lead through Seniors Living Communities.
Internal use exception. Lead information may be accessed by the purchasing location’s parent operator solely for compliance, financial reporting, and internal CRM purposes — provided that no follow-up outreach to the family is initiated by any location other than the purchasing location.
Communities that contact a family without having purchased their lead are in violation of these terms and may face account suspension regardless of how the lead information was obtained.
Lead prices are set by Seniors Living Communities based on factors including but not limited to:
The price displayed at the time of purchase is the price that applies to that transaction. Seniors Living Communities may modify pricing at any time, but pricing changes will not be applied retroactively to completed purchases.
Slot pricing. When multiple communities purchase the same lead, each subsequent slot is priced higher than the prior slot. Specific slot price multipliers are subject to change.
Lock pricing. Locks (exclusive purchases that prevent additional slot sales for a lead) are priced as a multiple of the standard slot price for that lead. Locked leads cannot be unlocked once purchased.
Decay and bundle pricing. Leads that are not sold within their initial promotion window may transition to decay pricing (progressively discounted) and ultimately bundle pricing (sold in groups at a discount). Communities purchasing decay or bundle leads receive the same lead information and license rights as full-price purchasers.
Founding credits. Founding credits are promotional credits issued to qualifying community locations at activation. Unless otherwise stated in writing, founding credits operate as follows:
Future credit policies. Seniors Living Communities reserves the right to modify credit policies for new markets, follow-on markets within an existing state, or specific community categories. Credits already issued will not be retroactively modified.
We stand behind the quality of our leads. If you are unsatisfied with a lead purchase for any reason, you may request a refund within the applicable window — no questions asked.
Refund requests submitted within these windows will be approved without requiring a reason. Requests submitted outside these windows will not be considered.
Approved refunds are issued as account credit with a 30-day expiration from issuance. Refunds are not issued as cash or returned to the original payment method.
While no reason is required within the refund window, the following are examples of situations where a refund request is reasonable:
The following are not circumstances that indicate a problem with the lead or the platform:
We offer no-questions-asked refunds in good faith. However, Seniors Living Communities reserves the right to use its discretion if we suspect abuse of the refund policy. Communities exhibiting patterns of frequent or unsubstantiated refund requests — for example but not limited to 3 or more refund requests within 90 days or a refund request rate exceeding 15% of purchases — may have refund eligibility reduced, be removed from active matching, or have their account suspended. We reserve the right to suspend or remove a community from matching at our sole discretion including and not limited to as a result of suspected refund policy abuse.
Seniors Living Communities reserves the right to investigate any refund claim, including by contacting the family directly to verify the dispute.
Leads are time-sensitive. Once a lead is verified and matched, it is made available for purchase by qualifying communities. Leads may sell out, be locked by competing buyers, or transition to decay pricing within hours of being matched.
Seniors Living Communities does not guarantee:
Communities that have opted into automatic notifications will be notified when a matching lead becomes available. Communities that have not opted into automatic notifications may be contacted by Seniors Living Communities staff regarding matching leads at our discretion, but should not rely on manual outreach as a primary notification channel.
It is the community’s responsibility to respond to lead opportunities within timeframes that meet their own business needs. Seniors Living Communities is not responsible for leads that sell to other communities before a community acts.
By maintaining an account on Seniors Living Communities, the community location agrees to:
Communities may, at their option, upload existing lead lists or CRM data to Seniors Living Communities for purposes including but not limited to:
Seniors Living Communities will use uploaded community data solely to provide services to the uploading community. Seniors Living Communities will not use one community’s uploaded data for the benefit of another community, and will not include uploaded data in aggregate analytics that could identify the source community.
Communities retain ownership of their uploaded data and may request deletion at any time. Deletion will be completed within 30 days of request.
Aggregate analytics. Seniors Living Communities may analyze de-identified, aggregated marketplace and demand-side data — including community metrics (e.g., average sell-through rates, average lead pricing, market saturation) and family search-demand metrics (e.g., demand by region or care category, typical search timelines, budget ranges, and tour feedback themes) — for internal reporting, public-facing benchmarks and reports, and product development. Small groups are suppressed before publication, and no data identifying specific communities, families, or individual leads will be shared externally without consent.
The following sections apply to all users of Seniors Living Communities.
Seniors Living Communities provides matching services and verified lead information. Seniors Living Communities does not:
To the maximum extent permitted by law, Seniors Living Communities’s total liability for any claim arising from the service is limited to the amount the claimant paid Seniors Living Communities in the 90 days preceding the claim. Seniors Living Communities is not liable for indirect, incidental, consequential, or punitive damages.
Information shared by staff. Information shared by Seniors Living Communities staff during phone calls, emails, or other correspondence is provided as a courtesy to help families navigate the matching process. Such information does not constitute professional advice and should not be relied upon as a substitute for guidance from licensed medical, legal, or financial professionals. Seniors Living Communities is not liable for any decisions or outcomes resulting from such informal communications.
Communities agree to indemnify Seniors Living Communities against claims arising from:
Seniors Living Communities reserves the right to suspend or terminate any account, with or without notice, for:
Upon suspension or termination, unused credits expire immediately and refund eligibility is forfeited. Outstanding payment obligations remain due.
Seniors Living Communities is not liable for service interruptions caused by events outside its reasonable control, including but not limited to changes in advertising platform policies, regulatory changes, internet outages, or third-party service failures.
We may modify these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
For questions about these Terms, please contact Seniors Living Communities LLC:
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